Shipping & Delivery
SHIPPING & DELIVERY POLICY
Last Updated: September 2026
Thank you for shopping with Acanthacea.
This Shipping & Delivery Policy explains how we process and deliver orders placed through acanthacea.com.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment.
Orders are not normally processed on weekends or public holidays.
During holidays, promotional periods, or periods of unusually high demand, processing may take longer.
2. ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the destination, carrier, customs processing, and other factors outside our direct control.
Typical estimated delivery times are:
United States:
7–15 business days
Canada:
8–18 business days
United Kingdom:
7–15 business days
European countries:
7–18 business days
Australia and New Zealand:
7–18 business days
Other international destinations:
10–25 business days
3. SHIPPING COSTS
Shipping costs, if applicable, will be displayed during checkout before payment is completed.
Where free shipping is offered, applicable eligibility requirements will be clearly displayed on the website or during checkout.
4. ORDER TRACKING
Where tracking is available, customers will receive a shipping confirmation email containing tracking information after the order has been dispatched.
Tracking information may take several business days to become active after shipment.
5. CUSTOMS, DUTIES AND TAXES
International orders may be subject to import taxes, customs duties, VAT, or other charges imposed by the destination country.
Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, import taxes, or local fees.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at:
support@acanthacea.com
We cannot guarantee that shipping information can be changed once an order has been processed or dispatched.
7. DELIVERY DELAYS
Delivery times may be affected by:
• Customs clearance
• Carrier delays
• Weather conditions
• Public holidays
• Incorrect delivery information
• Local postal disruptions
• Events outside our reasonable control
If your order appears significantly delayed, please contact our customer support team.
8. LOST OR MISSING PACKAGES
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.
If you still cannot locate your package, contact us at:
support@acanthacea.com
9. CONTACT US
For questions regarding shipping or delivery:
HONG KONG CHIHENG WANSUK LIMITED
Unit 1203, 12/F, Tower 2, China Hong Kong City,
33 Canton Road, Tsim Sha Tsui,
Hong Kong
Email:
support@acanthacea.com