Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: September 2026
We want customers to understand our return and refund process clearly before making a purchase.
Acanthacea is operated by HONG KONG CHIHENG WANSUK LIMITED.
1. RETURN PERIOD
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must generally be:
• Unused or minimally handled only as necessary to inspect the product
• In its original condition
• In its original packaging where reasonably possible
• Accompanied by proof of purchase
2. HYGIENE AND COSMETIC PRODUCTS
For hygiene and safety reasons, certain opened, used, or unsealed cosmetic products may not be eligible for return unless the product arrived damaged, defective, or incorrect.
Eligibility will depend on the condition of the item and applicable consumer protection laws.
3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
support@acanthacea.com
Please include:
• Your order number
• A description of the issue
• Clear photos or videos showing the issue where applicable
We will review the request and provide an appropriate resolution.
4. HOW TO REQUEST A RETURN
Before sending any item back, please contact:
support@acanthacea.com
Do not return products without first receiving return instructions.
We will provide the applicable return address and additional instructions after reviewing your request.
5. RETURN SHIPPING COSTS
If the return is due to a damaged, defective, or incorrect item, we will determine the appropriate resolution and, where applicable, cover reasonable return shipping costs.
For returns due to customer preference, change of mind, or ordering the wrong product, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
6. REFUNDS
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process the refund.
7. NON-REFUNDABLE ITEMS
Subject to applicable law, certain items may not be eligible for return, including:
• Used or opened personal-care or cosmetic items where hygiene restrictions apply
• Gift cards
• Items clearly marked as final sale
• Items damaged due to misuse or improper handling after delivery
This does not affect any statutory rights that may apply to defective or incorrectly supplied products.
8. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been dispatched.
9. CONTACT INFORMATION
HONG KONG CHIHENG WANSUK LIMITED
Unit 1203, 12/F, Tower 2, China Hong Kong City,
33 Canton Road, Tsim Sha Tsui,
Hong Kong
Email:
support@acanthacea.com
Return Address
Eligible returns should be sent to the following address:
Linda Capone
830 Woodfern Glen Lane
Pearland, TX 77584
United States
Phone: +1 302-270-1338
Please contact us at support@acanthacea.com before sending any return. Please include your order number and the reason for the return when contacting us.
Returns sent without prior authorization may experience processing delays. Please do not send returns to any other address unless specifically instructed by our customer support team.
How to Start a Return
We offer a 30-day return period, which means you may request a return within 30 days after receiving your order.
To start a return, please contact us at support@acanthacea.com and provide your order number and the item(s) you wish to return.
Once your return request is approved, we will provide return instructions. Eligible returns should be sent to:
Linda Capone
830 Woodfern Glen Lane
Pearland, TX 77584
United States
Phone: +1 302-270-1338
Items returned without first requesting a return may experience processing delays.