FAQs
FREQUENTLY ASKED QUESTIONS
ORDERS
How do I know if my order was successfully placed?
After completing your purchase, you should receive an order confirmation email at the email address provided during checkout.
If you do not receive a confirmation email, please check your spam or junk folder or contact us at support@acanthacea.com.
Can I change or cancel my order?
Please contact us as soon as possible.
We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary by country, device, or payment provider.
Is payment secure?
Payments are processed through the secure payment services available through our Shopify checkout and supported payment providers.
Acanthacea does not ask customers to send full payment-card details by email.
SHIPPING
How long does delivery take?
Delivery times depend on the shipping destination and carrier.
Please review our Shipping & Delivery Policy for current estimated delivery times.
Will I receive tracking information?
Where tracking is available, we will send tracking information after your order has been dispatched.
RETURNS
Can I return my order?
Eligible products may be returned within 30 days after delivery, subject to the conditions in our Return & Refund Policy.
Some opened or used cosmetic products may not qualify for return for hygiene reasons, except where required by applicable law or where the item is damaged, defective, or incorrect.
PRODUCT INFORMATION
Will the product look exactly like the photos?
We make reasonable efforts to display products accurately.
However, actual colors may appear slightly different depending on lighting, photography, device screens, and display settings.
Do your products guarantee a specific result?
Individual experiences may vary.
Unless specifically stated and supported by reliable evidence, we do not guarantee specific cosmetic or personal results.
CONTACT US
How can I contact customer support?
Email:
support@acanthacea.com
Company:
HONG KONG CHIHENG WANSUK LIMITED
Registered Address:
Unit 1203, 12/F, Tower 2, China Hong Kong City,
33 Canton Road, Tsim Sha Tsui,
Hong Kong